Securus Technologies has been around since 1986. This year marks its thirtieth year of operation. Since their inception, the company has grown national. Though it started in Texas, today 1,200,000+ inmates use some variant of Securus technologies. Investments in technology and surrounding acquisitions and patents for Securus are $600 million.
It makes sense with such a broad influence in the correctional sphere that Securus would branch out, providing additional services. One of their most celebrated new offerings is a means of digitally automating inmate complaint and grievance forms. The new platform is called ConnectUs, and it can potentially save penitentiaries thousands–or hundreds of thousands–on an annual basis. It all depends on the size of the institution, and how savvy its operators are.
If, throughout the regular course of an operational day, nine man hours are devoted to filing complaint and grievance forms by hand, then the end result is 63 hours a week wasted on the task. That translates to 252 hours a month. At only $10 an hour, that’s $2,520. At $20 dollars an hour, it comes to $5,040. Any reading this who work in corrective facilities are likely aware that more than nine hours a day necessarily gets devoted to such paperwork. And the cost of paper, printing, ink, storage–it’s all ironed out by Securus’ ConnecUs automated filing system.
With this system, program facilitators can ensure only that specific information which should be accessed by inmates is available. Complete customizable application control resides within correctional facility personnel control.
Approximately 13.8 forms per inmate per month are processed by Securus when ConnectUs technology is applied. Call it fourteen to iron out the math; in a facility with 200 inmates, that’s an average of 92 daily.